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The Citizen. Published Tuesday through Sunday. A Lee Publications newspaper. 25 Dill Street, Auburn, NY 13021 USPS#071 3180 (315) 253-5311 www.auburnpub.com Publisher Michelle Bowers MBowers@auburnpub.com Newsroom (315) 282-2231 Letters News Fax (315) 253-6031 Obituaries Email Facebook Twitter email@example.com (315) 282-2231 Weekdays (315) 282-2209 Weekends (315) 282-2244 facebook.com/auburncitizen Customer Service @The_Citizen Circulation Call Center Executive Editor Jeremy Boyer 282-2231 Advertising Sports (315) 282-2256 or (315) 282-2257 Advertising Fax (315) 282-2200 (315) 253-3700 (315) 282-2200 (315) 255-3874 Lake Life (315) 282-2245 Place a Classified Ad (315) 282-2200 Photo (315) 282-2247 Weekday Hours 8 a.m.-4:30 p.m. Calendar (315) 282-2245 Terms and CondiTions subscription offers All subscription offers available at auburnpub.com/subscribenow, including those advertised through our email promotions, on-site messaging, social media and any external means of promotion, are valid for new subscribers only. You must not have been a subscriber in the past thirty (30) days to register for a new subscription offer. auto-renewal, Cancellation, and refund Policy EZ Pay is a convenient electronic payment method that automatically renews your Digital Only or Full Access news subscription service (your “Subscription”). If you register for EZ Pay or debit banking (ACH) payments, your Subscription will continue for the length of the term you select on your plan. On the last day of your current term (your “Renewal Date”), your plan will automatically renew for the same term unless you choose to cancel more than twenty-one (21) days before your Renewal Date (your “Cancellation Date”). if you do noT affirmaTively CanCel your subsCriPTion before your CanCellaTion daTe, you Will be CHarGed for an addiTional Term for THe Plan you iniTially seleCTed aT THe raTes in effeCT aT THe Time of reneWal. you may CanCel your subsCriPTion aT any Time by CallinG 1-866-589-5105. If you have provided us with a valid credit card number or an alternate payment method saved in your account and you have not cancelled by your Cancellation Date, your subscription will be automatically processed up to fourteen (14) days in advance of your Renewal Date and the payment method you provided to us at or after the time of your initial Subscription purchase will be charged. We reserve the right to change your Subscription rate at any time. If you are not satisfied with your Subscription rate or service, you may cancel your Subscription at any time, and receive a refund for any amounts you have prepaid beyond the date you cancel your Subscription. full access subscriptions Full Access subscribers get the benefit of newspaper home delivery and digital access. Therefore, if you register for a Full Access Subscription plan, you are subject to the Auto-Renewal, Cancellation and Refund Policy described above, as well as the additional terms and conditions set forth below. in addiTion To your full aCCess subsCriPTion raTe, neW full aCCess subsCribers Will be CHarGed a one-Time nonrefundable aCCounT seT uP fee of $6.99. Premium PubliCaTions, inCludinG THe THanKsGivinG day neWsPaPer and neWsPaPers ConTaininG Premium seCTions, are inCluded aT a raTe of uP To $5.00 eaCH. THere Will be uP To fifTeen (15) addiTional Premium seCTions PublisHed THrouGHouT THe Calendar year THaT Will be CHarGed aT a raTe of uP To $5.00 eaCH in addiTion To your full aCCess subsCriPTion raTe. THese CHarGes Will be refleCTed in your aCCounT and may aCCeleraTe THe daTe WHen your subsCriPTion reneWs. Full Access Subscription rates are for carrier and mail delivery only. All Full Access Subscriptions include unlimited digital access. To access these benefits, you must first provide your email address, register with auburnpub.com, and activate your account online. To activate your digital account, visit auburnpub.com/subscribenow. For assistance setting up your account, visit auburnpub.com/users/admin/profile/edit/ or call 1-866-589-5105.